Responsible Gaming
at bbb99 —
Play Smart, Stay Safe
bbb99 is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. Our responsible gaming framework gives every player the tools, knowledge, and support they need to stay in control of their gambling activity at all times.
bbb99's Commitment to Responsible Play
Gambling should always be a form of entertainment — not a financial strategy, not a way to recover losses, and never something that causes harm to you or those around you. bbb99 takes its duty of care to all Bangladesh players seriously, and we have built responsible gaming into the core of how our platform operates.
Every tool on this page is available to all registered players at no cost, with no waiting period. You do not need to explain your reason for activating any limit, time-out, or exclusion — simply contact our support team at [email protected] and we will act immediately.
bbb99 enforces a minimum age of 21 years for all players. Age verification is mandatory before any withdrawal is processed, and automated systems monitor for underage access at every stage of registration and account use. Players found to be under 21 will have their accounts closed immediately and all deposits returned.
You decide how much you deposit into your bbb99 account. Daily, weekly, and monthly deposit limits can be set from your Account Settings at any time. Limit reductions take effect immediately; increases are subject to a 48-hour reflection period to protect impulsive decisions during periods of high play activity.
Our responsible gaming team monitors for patterns associated with problem gambling — such as sudden large deposits, extended session lengths, rapid bet escalation, and repeated attempts to reverse cooling-off requests. Where we identify a concern, a member of our team will reach out to check in with the player and offer support resources.
Every game available on bbb99 displays clear information about its Return to Player (RTP) percentage, volatility level, and maximum exposure. We do not mislead players about expected outcomes. Gambling always carries a house edge — every player should understand this before placing any wager.
bbb99 does not use aggressive re-engagement tactics to pressure players who have chosen to take a break. If you have set a cooling-off period or self-exclusion, you will not receive promotional emails or bonus offers during that time. Your decision to pause is respected without question.
Responsible Gaming Tools Available to You
bbb99 provides a comprehensive suite of free, player-controlled tools designed to help you manage your gambling activity. Every tool can be activated instantly by contacting [email protected] — no forms, no waiting, no judgement.
Set a maximum amount you can deposit into your bbb99 account per day, per week, or per calendar month. Once your limit is reached, further deposits are automatically declined until the period resets. You can lower your limit instantly; raising it requires a 48-hour cooling period.
Define the maximum number of minutes or hours you can spend in a single gaming session. When your session limit approaches, bbb99 displays an on-screen reminder. When it expires, your session ends automatically. This helps prevent the loss of time awareness that can occur during extended play.
Configure periodic pop-up notifications that appear during your gaming session at intervals you choose — every 30 minutes, 1 hour, or 2 hours. Each reality check displays your total time played, net win or loss for the session, and an option to end the session immediately.
Take a short break from gambling without committing to full self-exclusion. Choose a cooling-off duration of 24 hours, 7 days, or 30 days. During this period your account is suspended for betting and gaming. All marketing communications are paused. Existing balances are held safely and remain accessible after the period ends.
If you feel you need a longer or permanent break, you can request full self-exclusion from bbb99. Choose a minimum period of 6 months, 1 year, 2 years, 5 years, or permanent exclusion. During self-exclusion, your account is completely inaccessible, all marketing is stopped, and you will not be able to re-register. Requests are processed within 24 hours.
Set a ceiling on how much you can lose across a defined period — daily, weekly, or monthly. Once your loss limit is reached, you will be automatically logged out and prevented from placing further bets until the period resets. Loss limits work alongside deposit limits to give you full control over your gambling budget.
How to Activate Your Safety Tools
Activating any responsible gaming tool on bbb99 is straightforward. You have two options — self-service through your account settings, or direct contact with our support team for immediate assistance.
Log in to your bbb99 account. Navigate to Account Settings > Responsible Gaming. From this panel you can set deposit limits, configure session time limits, set up reality check intervals, and activate a cooling-off period. Changes to limits and cooling-off periods take effect immediately.
Email [email protected] with the subject line "Responsible Gaming Request". State your account username and the tool you wish to activate (e.g., "Please apply a ৳5,000 weekly deposit limit to my account" or "Please self-exclude my account for 12 months"). Our team will confirm action within 24 hours.
You are never required to explain why you are requesting a limit, time-out, or self-exclusion. Our support team will act on your request without asking for justification. Your privacy is respected throughout the process.
Available Limits & Periods at a Glance
Recognising Problem Gambling Behaviour
Problem gambling can develop gradually and may be difficult to recognise in yourself. Knowing the early warning signs is the first step toward getting help. The following signs — alone or in combination — may suggest that gambling is no longer just entertainment.
You are not alone, and help is available. Contact our support team at [email protected] for immediate assistance, or activate a cooling-off period or self-exclusion through your Account Settings right now. Taking action early makes a significant difference.
- Increasing bet sizes after a losing streak
- Refusing to accept that a loss is final
- Depositing more funds specifically to recover recent losses
- Borrowing money to gamble
- Using essential bill payments or savings for deposits
- Selling possessions to fund gambling
- Lying to family members about gambling losses or frequency
- Hiding bank statements or transaction records
- Using a second device or account to gamble secretly
- Feeling restless or irritable when not gambling
- Gambling to escape stress, anxiety, or personal problems
- Feeling guilt or shame after a session, but continuing anyway
- Missing work shifts or professional obligations to gamble
- Neglecting family or social responsibilities
- Relationship conflicts caused directly by gambling behaviour
The questions below are adapted from widely used responsible gambling self-assessment tools. Review each question honestly and reflect on your answers. This is not a diagnostic tool — it is a private moment of self-reflection to help you decide whether any of bbb99's safety tools might benefit you.
If you answered "Often", "Frequently", "Regularly", or "Almost always" to any of the questions above, we encourage you to consider activating one of bbb99's responsible gaming tools — even a short cooling-off period can be a positive first step. If you are concerned about your gambling, please email [email protected] with the subject line "Responsible Gaming Request" for confidential, non-judgemental support from our team.
Protecting Minors from Gambling
bbb99 strictly prohibits any person under the age of 21 from registering an account or placing any wager on our platform. This policy is non-negotiable and enforced through mandatory age verification at registration and withdrawal stages.
If you share a device with younger family members, we strongly encourage you to use device-level parental controls to prevent accidental or intentional access to gambling platforms. Below are some practical steps parents and guardians in Bangladesh can take to protect minors from online gambling content.
Enable parental controls on shared smartphones, tablets, and computers. Both Android and iOS offer built-in screen time and content restriction tools that can block access to gambling websites and apps at the device level, regardless of which app or browser is used.
Keep your bbb99 login credentials private. Use a strong, unique password and enable two-factor authentication if available. Never save your password in a browser on a shared device, and always log out after each session to prevent minors from accessing your account.
Talk openly with young people in your household about the risks of gambling. Explain that gambling is strictly for adults, that outcomes are random, and that the house always holds a mathematical advantage. Age-appropriate, honest conversations are one of the most effective preventive measures available.
You Don't Have to Face This Alone
Whether you have a concern about your own gambling, want to report an underage account, or simply want to talk to someone, bbb99's support team is available 24 hours a day, 7 days a week. All responsible gaming communications are treated with complete confidentiality.
Email Our Support Team
Send a message to our responsible gaming team at any time. Use the subject line "Responsible Gaming Request" for the fastest response. We aim to reply to all responsible gaming emails within 4 hours, 24 hours a day.
[email protected]Request a Self-Exclusion
If you feel you need to take a break from gambling, request a self-exclusion by emailing [email protected] with your account username and your preferred exclusion period. Self-exclusions are processed within 24 hours and cannot be reversed early.
[email protected]Report an Underage Account
If you believe a person under 21 has registered an account on bbb99, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and take action within 24 hours.
[email protected]bbb99's support team operates 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). Responsible gaming requests — including self-exclusion, cooling-off, deposit limits, and underage account reports — are prioritised and handled within 4–24 hours of receipt. General account support is handled within 24 hours. bbb99 does not operate a telephone helpline — all support is delivered via email at [email protected].
Enjoy bbb99 Responsibly
bbb99 is here to provide fun, fair, and exciting entertainment for players across Bangladesh. Explore our games knowing that your safety is always our top priority — and that help is always just one email away.